One of the customer’s rollers stopped up completely and began scratching the track during garage door use.
We removed the door carefully, making sure to put most of the pressure against the opposite track. Once we got it off, we replaced the roller with a fresh one, and also took the opportunity to replace two others that seemed questionable. After doctoring and lubricating the tracks, especially the scratched one, we reinstalled the garage door and tested the roller replacements.
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* $29 service call - deducted from the service
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